Last updated: 17 September 2026 · Effective: 17 September 2026
These Terms & Conditions ("Terms") are an agreement between you and Kalulus Investment (Pty) Ltd ("mwoyo", "we", "us"). They cover your use of mwoyo, including the web app, the mobile apps and the mwoyo email addresses (together, the "Service"). You accept these Terms and our Privacy Policy by ticking "I accept" when you create your account, and you accept the subscription terms in section 5 by ticking "I accept" again when you subscribe to Plus. We keep a record of which version you accepted and when. If you do not agree, please do not use the Service.
The information below is provided in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").
Kalulus Investment (Pty) Ltd, a private company registered in South Africa
Registration number: 2015/052417/07
Physical address, and address for service of legal documents: 35 Ruimsig Palms, Dalene Street, Willowbrook Ext 18, Roodepoort, Gauteng, 1724, South Africa
Telephone: +27 71 230 3237
Email: support@mwoyo.me
Website: app.mwoyo.me
Director: Elias Kalulu
Kalulus Investment owns mwoyo and all of its software and intellectual property, and is the party you contract with.
In some countries, mwoyo may be marketed and supported by independent local partners. They are not parties to your agreement, do not own mwoyo or any of its software, and have no access to mwoyo's systems or your data. Wherever you are, your agreement for the Service is with Kalulus Investment in South Africa. Kalulus Investment receives your payments, issues your invoices, and is responsible for mwoyo's data, legal compliance and taxes.
mwoyo is an email service presented as a chat. With it you can:
Some features depend on third-party providers, including Amazon Web Services, Paystack, Infobip, Meta (WhatsApp), Google and OpenAI (see the Privacy Policy). Features marked as coming soon, such as connecting an existing Gmail or Outlook mailbox, may not be fully available yet.
You may not use mwoyo to:
We may limit sending, suspend or close accounts that break these rules. We will normally tell you why, unless doing so would compromise an investigation or the safety of others. Addresses that bounce or report messages as spam are automatically blocked from receiving further email from mwoyo.
7-day cooling-off. If you cancel within 7 days of your first Plus payment, we will refund that payment less the payment provider's transaction fee, within 30 days, and your account moves to Free. To use this right, cancel in mwoyo and email support@mwoyo.me from your account email within those 7 days. The cooling-off right applies to your first subscription payment only, not to monthly renewals.
Otherwise non-refundable. Plus is a digital service that is available as soon as you subscribe. After the cooling-off period, payments, including renewals and any unused part of a month, are non-refundable, except where the law requires a refund. This includes any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, Zimbabwe's Consumer Protection Act [Chapter 14:44] or other applicable law, and cases where the Service is defective. Questions: support@mwoyo.me.
You own the messages, files and other content you send and store with mwoyo. You give us a limited, non-exclusive licence to host, store, transmit, process and display that content only as needed to provide the Service to you, including the AI features you use. You are responsible for the content you send, and for having the right to send it.
We do not claim ownership of your content, sell it, or use it to advertise to you.
Files. Files you attach are stored for you within a storage allowance: 2 GB on Free and 20 GB on Plus. On Free, attachments are deleted 90 days after they were sent or received, and download links emailed to people who are not on mwoyo work for 30 days. On Plus, attachments are kept while your subscription is active and emailed links work for a year; if you move to Free, the Free rules apply from that day. Keep your own copy of anything you need for longer. Profile photos, wallpapers and signature images are kept for as long as your account exists.
When you use mwoyo to contact a WhatsApp or SMS number, or connect a number for alerts or 2FA:
The mwoyo software, apps, name, logo and design are owned by Kalulus Investment (Pty) Ltd and protected by law. We give you a personal, non-exclusive, non-transferable and revocable right to use the Service under these Terms. You may not copy, modify, resell or create derivative works from it, except as the law expressly allows.
We work to keep mwoyo available and secure, but we cannot promise it will be uninterrupted or error-free. Email delivery also depends on systems outside our control. We may change, add or remove features. If we remove a feature you paid for, we will offer you a fair alternative or a pro-rata refund.
We may update these Terms. We will post the new version here, and if a change is material we will tell you in the app or by email at least 30 days before it takes effect. If you do not agree to a change, you may close your account before then.
You may stop using mwoyo and delete your account at any time in Settings. Deletion takes effect after a 30-day grace period, during which you can cancel. See our Data Deletion Policy.
We may suspend or close your account if you seriously or repeatedly breach these Terms, if the law requires us to, or if we stop providing the Service. Unless the law or safety requires otherwise, we will give you reasonable notice and a chance to export your content.
Nothing in these Terms limits or excludes any right you have, or any liability we have, that cannot lawfully be limited or excluded. This includes your rights under the Consumer Protection Act 68 of 2008, ECTA, POPIA and, in Zimbabwe, the Consumer Protection Act [Chapter 14:44] and the Cyber and Data Protection Act [Chapter 12:07]. It also includes liability for gross negligence, fraud or wilful misconduct.
Subject to that:
You agree to indemnify us against claims arising from content you send, or from your breach of section 4.
Please contact support@mwoyo.me first. We aim to acknowledge complaints within 5 business days and resolve them within 30 days. If we cannot resolve your complaint, you may approach:
These Terms are governed by the laws of the Republic of South Africa. Subject to your right to use a consumer forum or court with jurisdiction where you live, disputes will be heard by the courts of South Africa: the Magistrate's Court or the High Court of South Africa, Gauteng Division, Johannesburg. If you live in Zimbabwe, you keep the protection of the mandatory consumer laws of Zimbabwe.
If any part of these Terms is found to be unenforceable, the rest remains in force. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a sale or restructuring of the business, provided your rights under these Terms are not reduced. We may send you notices by email or in the app. You may send us notices at support@mwoyo.me or at our physical address.
Questions about these Terms: support@mwoyo.me